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I HAVE DRAGON 15 DVD. THE ''ENGINE'' FAILED ON MY PC SO I…

Customer Question
I HAVE DRAGON 15...

I HAVE DRAGON 15 DVD. THE ''ENGINE'' FAILED ON MY PC SO I UNINSTALLED BUT THE PC CAN'T READ THE DVD. I'VE CLEANED IT AS BEST I COULD. WHAT SHOULD I DO?

Technician's Assistant: Who makes your media player? How old is it?

LENOVA 2015

Technician's Assistant: What have you tried so far with your media player?

CLEANING THE DISC AS BEST i COULD. IS IT DUE TO DIRT? I CAN TAKE IT HOME TO CLEAN IT SOME MORE...

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

HOW MUCH IS A DOWNLOAD IF I NEED TO. THIS IS MEDICAL RECORD WORK, I'M A LOUSY TYPIST

Submitted: 9 months ago.Category: Email
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Answered in 2 minutes by:
12/20/2017
Email technician: Bryan, Computer Support Specialist replied 9 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 9 months ago

When did you purchase this installation DVD? Are you running Windows 7, 8 or 10?

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Category: Email
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