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Locked out of Hotmail email address. I received my new Dell…

Customer Question
Locked out of Hotmail...

Locked out of Hotmail email address. I received my new Dell Computer yesterday. My husband started setting up the computer. He typed in the wrong e-mail address. Didn't like password. Now located out of both computers (old and new) I just want information from old computer to download to new computer.

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

No. Cannot access email.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes security questions

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
Please send answer to***@******.***
Answered in 10 minutes by:
12/20/2017
Email technician: Josh, Computer Enthusiast replied 7 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,964
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Have you tried to reset the password *****?

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Customer reply replied 7 months ago
OK, can you still tell me how to access my old computer to get e-mail downloaded to new computer?
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,854
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Thanks for requesting remote assistance service. Please let me know the computer type for the remote session, such as Windows PC or MAC. Prefer using the old computer, is it still connected to the Internet?
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Customer reply replied 7 months ago
Cancell
Email technician: bbao, IT Consultant replied 7 months ago

Okay, I opt out. Thanks for using JustAnswer.

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