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Having serious log on issues, won't accept my pass word

Customer Question
Having serious log on...

Having serious log on issues, won't accept my pass word won't let me create a new pass word. also won't allow me to try and create a new yahoo account

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes but it won't send me a new temp pass word to my cell phone

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Telll what went wrong/ I thought maybe I got hacked?

Submitted: 7 months ago.Category: Email
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Answered in 9 minutes by:
12/20/2017
Email technician: Karthik Nagarajan, Computer Engineer replied 7 months ago
Karthik Nagarajan
Karthik Nagarajan, Computer Engineer
Category: Email
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Karthik Nagarajan, Computer Engineer replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the yahoo ID? So that we can go ahead and check what are the reset option available.

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