Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I just got a second roku device. I have been trying for

Customer Question
I just got a...

I just got a second roku device. I have been trying for better than an hour to sign in to my account. keeps saying e-mail or password ***** Changed password, same thing.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I got the email to change password. went to the link provided and still cant access account

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not that I know of

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 6 minutes by:
12/20/2017
Email technician: Byron, PC Support Tech replied 7 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,399
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Is this a brand new Roku that you got?

Ask Your Own Email Question
Customer reply replied 7 months ago
This is crap, I should not have to pay for help
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I changed my google account password on my laptop and then
I changed my google account password ***** my laptop and then on my phone. I got an alert saying that a new phone signed into my account. My phone was not new, and was on my google account and the loc… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I change my google account password the other day because I
I change my google account password ***** other day because I kept getting a message that someone else was using my account. Now I cannot access my account. What can I do? … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Yesterday I received a message someone tried to sign-in and
Yesterday I received a message someone tried to sign-in and google blocked this sign in. I verified that yes it was not me as I live in Albufeira and someone tried to log in from Lisbon. I requested t… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have been having problems signing on to my Outlook Program
I have been having problems signing on to my Outlook Program for e-mails. I think it is something to do with my set up, but especially my e-mail password. … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I have tried a number of times to login into my old gmail
I have tried a number of times to login into my old gmail account without any luck … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Just spoke to a roku representative from india. I wanted to
just spoke to a roku representative from india. I wanted to check my password ***** i have a 5 didget password ***** to add a channel I needed 4 didgets. she was going to help me and when we got to th… read more
Byron
Byron
PC Support Tech
3,399 satisfied customers
Can not access my gmail account. Have used all the help
Can not access my gmail account. Have used all the help screens. It still will not let me in. I can't change passwords. The only thing different is we have a new Comcast modum. I tried to sign in for … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
i stupidly used my password ***** open a google docuement from
i stupidly used my password ***** open a google docuement from a friend but it was a hacker as they tried to access my google account! I didn;t change the password ***** the day of opening te docuemen… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
I seem to of forgotten my hotmail password. How can I get it
I seem to of forgotten my hotmail password. How can I get it back without having to pay some none english speaking outfit $100? Actually I have not forgotten it but for some reason it is not excepting… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
my e mail has been blocked, XXX-XXX-XXXX, [email protected]
my e mail has been blocked, XXX-XXX-XXXX, [email protected] can not get back on in spite of a temp # XXXXX to me… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My email accounts have been hacked and are blocked My three
My email accounts have been hacked and are blocked My three linked hotmail accounts were hacked last weekend. When I opened the main one I realized it had been hacked because of the reply emails I had… read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
I get my e-mail on Yahoo.com but recently I cant seem ot get
I get my e-mail on Yahoo.com but recently I can't seem ot get my e-mail. What am I doing wrong?… read more
assistyounow
assistyounow
164 satisfied customers
help , i cannot access my yahoo e-mail , waited 24 hours for
help , i cannot access my yahoo e-mail , waited 24 hours for password XXXXX reset and still cannot access… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
43 satisfied customers
My hot mail account has been stolen. The password XXXXX the user
My hot mail account has been stolen. The password XXXXX the user information has all been changed so I can not get through the security questions to get it back. Can you help either tell me how to get… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have forgot my password for my yahoo account and when i
I have forgot my password for my yahoo account and when i go in to answer the question it saying no i think i have spelt it wrong when i went set in up now i canin not get what can i do… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
43 satisfied customers
YESTERDAY I PAID $38 DOLLARS FOR HELP GOT NO HELP FOR THE MONEY.
YESTERDAY I PAID $38 DOLLARS FOR HELP GOT NO HELP FOR THE MONEY. TRYING TO GET TO YAHOO. IT WOULD BE EASIER TO GET TO HELL . KEEP GETTING INVALID ID LOST MY ALT ID DISDAPLACE2009. HAVE 20 YRS OF INFO … read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
43 satisfied customers
HELLO, My name isXXXXX can not acces my E- Mail because
HELLO, My name isXXXXX can not acces my E- Mail because it has been Comprimised,need help please, my e-mail address [email protected] THANKS.… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
43 satisfied customers
i have two emales with you guys one [email protected]
i have two emales with you guys one [email protected] i cant get my e-males from this emale can you put them in my new one please it [email protected]… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
43 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x