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I cannot sign in to yahoo. The acct key wont let me back in.

Customer Question
I cannot sign in...

I cannot sign in to yahoo. The acct key wont let me back in

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No I cant log in on any device

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I dont know

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

This started when trying the acct key. It doesnt work for me

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
12/20/2017
Email technician: Josh, Computer Enthusiast replied 7 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,963
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Did you turn on 2-step authentication?

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Customer reply replied 7 months ago
I tried to do this. Then I could not get past it
Email technician: Josh, Computer Enthusiast replied 7 months ago

When you go to your Yahoo log in page and enter your password, what happens?

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Customer reply replied 7 months ago
no I dont want secure remote can we fix this?
Email technician: Josh, Computer Enthusiast replied 7 months ago

When you go to your Yahoo log in page and enter your password, what happens?

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Customer reply replied 7 months ago
It says it cant recover my account on line. can you help?
Customer reply replied 7 months ago
It says I have no other recovery options and I have reached the daily SMS limit
Email technician: Josh, Computer Enthusiast replied 7 months ago

When you go to your Yahoo log in page and enter your password, what happens?

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Customer reply replied 7 months ago
I cannot enter a password ***** says Uh-Oh we cant recover your account online
Customer reply replied 7 months ago
This is not so much about email as it is about logging in to Yahoo. That acct key process locked me out. It wont let enter password
Email technician: Josh, Computer Enthusiast replied 7 months ago

Which web browser are you using?

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Customer reply replied 7 months ago
Google Chrome
Customer reply replied 7 months ago
Is it possible to have my account reset to just a password *****? I do not want a two step verification.
Email technician: Josh, Computer Enthusiast replied 7 months ago

Try using a different browser to sign in

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Customer reply replied 7 months ago
Tried exlporer, same Uh-OH message.
Email technician: Josh, Computer Enthusiast replied 7 months ago

Unfortunately, you will need to wait 24 hours before trying to sign in/reset the account.

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Customer reply replied 7 months ago
No access? No email? there must be some thing so I can get to my email
Email technician: Josh, Computer Enthusiast replied 7 months ago

There isn't a way to bypass their security measures/features/policies.

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Customer reply replied 7 months ago
What will I need to do in 24 hours. And does that mean I need to wait until 10:30 tomorrow?
Email technician: Josh, Computer Enthusiast replied 7 months ago

Just don't try to sign into the account or try to reset it in the 24 hour window

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Customer reply replied 7 months ago
If I pay $39 can it be fixed today?
Email technician: Josh, Computer Enthusiast replied 7 months ago

No, that is an automated offer by our system.

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Customer reply replied 7 months ago
My Ipad can get to email. But it wont let me go further, like to fantasy football. Should I not access email through the ipad?
Email technician: Josh, Computer Enthusiast replied 7 months ago

You can use your iPad to access the email since you are already signed in

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Customer reply replied 7 months ago
What will happen when I try to sign in tomorrow
Email technician: Josh, Computer Enthusiast replied 7 months ago

You should be able to reset the password ***** / turn off the key access.

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Customer reply replied 7 months ago
When I sign in will it ask me for an access key?
Email technician: Josh, Computer Enthusiast replied 7 months ago

Yes, if it was enabled.

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Customer reply replied 7 months ago
OK thanks I will try tomorrow
Email technician: Josh, Computer Enthusiast replied 7 months ago
You’re welcome
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Customer reply replied 7 months ago
Why am I being billed $37 when I only authorized $5?
Email technician: Josh, Computer Enthusiast replied 7 months ago
Our service is not $5
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Customer reply replied 7 months ago
It only told me $5 and that it is refundable. It did not say $37!
Email technician: Josh, Computer Enthusiast replied 7 months ago
Sorry, we do not work for free.Call customer service at 1-***-***-****
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