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I have 5 phones on my AT&T account one belonged to my son…

Customer Question
I have 5 phones...

I have 5 phones on my AT&T account one belonged to my son who took his life in September. He had a Samsung Galaxy S7 since i don't know his Gmail account password ***** after a factory reset I am still locked out. My AT&T store sugested I contact you for help.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Not his account

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't know the security questions answers and the only phone number he has is the one I am locked out from. his gmail account is***@******.*** and he has an AOL account which is***@******.*** which I am able to access but gmail doesn't recognize that is belongs to him.

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
would it help to send you his death certificate?
Answered in 3 hours by:
12/20/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
> don't know his Gmail account password
Are you sure the Google account used on the Samsung phone is***@******.***?FYI - Google does have a process to allow the relatives to access accout of a deceased Google user, please see below official info about this.Submit a request regarding a deceased user's account
https://support.google.com/accounts/troubleshooter/6357590?hl=en
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