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My mother is having problems with her email ... she is 74…

Customer Question
My mother is having...

My mother is having problems with her email ... she is 74 years old and I am helping her (I am her son ... she is on the phone with me)

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone ... her apple id is compromised - someone from Seattle accessed it and she has it off now

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I tried recovery and it failed

Submitted: 7 months ago.Category: Email
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Answered in 3 hours by:
12/20/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,854
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Are you able to logon her Gmail via web at mail.google.com? Please do this on a computer, or at least using a browser (not email program) on iPad or tablet.
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Category: Email
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