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Our outlook settings need to be updated but am having

Customer Question
Our outlook settings need...

Our outlook settings need to be updated but am having difficulty with forgotten passwords which seem to be impossible to re-set. Please don't use text messaging to send codes.

Technician's Assistant: Are you logged into your Outlook account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Haven't been able to access the Microsoft account either for assistance

Submitted: 8 months ago.Category: Email
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Answered in 4 minutes by:
12/20/2017
Email technician: Isaac Franklin, Support Technician replied 8 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,009
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your outlook. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Email technician: Isaac Franklin, Support Technician replied 8 months ago

Version of outlook?

What type of email did you add to outlook after the @sign?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

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Customer reply replied 8 months ago
windows 10
Email technician: Isaac Franklin, Support Technician replied 8 months ago

Version of outlook? or outlook.com?

What type of email did you add to outlook after the @sign?

Ask Your Own Email Question
Customer reply replied 8 months ago
No --Cancel and refund
Email technician: Isaac Franklin, Support Technician replied 8 months ago

Ok, you can go here for a refund or talk to customer service as they can see that side of your account:

ww2.justanswer.com/help/how-can-i-request-refund-0

customer service:

http://ww2.justanswer.com/phone

Let me know if you change your mind for troubleshooting. Have a great day!

Franklin

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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