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I want to change my. I'm not getting my email on the user…

Customer Question
I want to change...

I want to change my. I'm not getting my email on the***@******.*** user name from bksnyder76 to***@******.***

Technician's Assistant: What state are you in? It matters because laws vary by location.

Indiana

Technician's Assistant: Has anything been filed or reported?

Not to my knowledge.

Submitted: 6 months ago.Category: Email
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 15 minutes by:
12/20/2017
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. You mentioned 2 Gmail accounts. Are you still able to access or login to these 2 Gmail accounts?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 6 months ago
I'm using a windows. Yes, but they won't use my bksnyder 41 first. It is bksnyder76 first.
Customer reply replied 6 months ago
No thank you.
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Thank you for writing back with that information. You are saying that the people who sent you email messages are sending them TO the email ending in 76, and NOT with the 41. Is that correct?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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