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I am not receiving emails on Windows Live mail. I can sent…

Customer Question
I am not receiving...

I am not receiving emails on Windows Live mail. I can sent them but not receive.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Not a browser, but through the server--maybe that's not correct terminology, but I don't use Outlook

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Yes. I wondered if I should shut off the firewall and try it.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not that I know of

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
12/20/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. What email address are you using in your Windows Live Mail?
  2. What exactly is the error message that you are getting when receiving fails?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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