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I cant log on to my yahoo mail keep getting the uh oh

Customer Question
I cant log on...

I cant log on to my yahoo mail keep getting the uh oh message

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No i cant log on

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes i jus reset my pw earlier

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I reset my phone by mistake earlier now i cant check my email

Submitted: 6 months ago.Category: Email
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Answered in 6 minutes by:
12/19/2017
Email technician: Karthik Nagarajan, Computer Engineer replied 6 months ago
Karthik Nagarajan
Karthik Nagarajan, Computer Engineer
Category: Email
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Karthik Nagarajan, Computer Engineer replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the yahoo ID? So that we can go ahead and check what are the reset option available.

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Customer reply replied 6 months ago
teyonda803
Customer reply replied 6 months ago
teyonda803 whats the promblem? its been over 15 minutes now
Email technician: Karthik Nagarajan, Computer Engineer replied 6 months ago

I am sorry, I am trying to reset the account but unfortunately the reset option is not available. In this case I will opt-out and allow another expert to take over. Other experts will be able to see this question and the conversation which you had with me and they will be providing you a proper solution. Thank you for your patience.

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Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,808
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

When you saw the Uh Oh message, did you click the "Visit our Help site" to get into below page and start account recovery?

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Customer reply replied 6 months ago
i paid $5 for nothing huh?
Email technician: bbao, IT Consultant replied 6 months ago

I was asking if you walked through that process. I may guide you go through in a proper way. Not just to guess or choose in a wrong logic.

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Email technician: bbao, IT Consultant replied 6 months ago

Do you still want to go through the password ***** process one more time? So I can guide you to avoid improper answers.

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Email technician: bbao, IT Consultant replied 6 months ago

Hello, do you want to continue?

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Jess M.
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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