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My laptop no loonger shows the drop down section, icons I…

Customer Question
my laptop no loonger shows...
my laptop no loonger shows the drop down section, icons I have hp 10 and now way to inter. I tried reducing the size, but it still will not give me anyting thing to navigate
Submitted: 9 months ago.Category: Email
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Answered in 7 minutes by:
12/19/2017
Email technician: Mike Taylor, Lead Technician and Owner replied 9 months ago
Mike Taylor
Mike Taylor, Lead Technician and Owner
Category: Email
Satisfied Customers: 2,645
Experience: 16 years experience in troubleshooting email problems.
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Hi,my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today.

It sounds like you might be running windows 10 on an HP laptop?

Could you explain in as much detail as you possibly can what the issue is? Which drop down section?

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Customer reply replied 9 months ago
Just how do i ans since i cant move anywhere on laptop
Cuter Frozen I can't get
Ny com will not let me into my laptop so how do i put info in
I can not get in to.type that info ... I have no iconc shown
Email technician: Mike Taylor, Lead Technician and Owner replied 9 months ago

Have you tried restarting your laptop? Just answer Y or N

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Email technician: Mike Taylor, Lead Technician and Owner replied 9 months ago

Its possible I can get into your laptop to fix it MAYBE but if you cant navigate to the links I send it could be tricky

Do you want to try? Y or N

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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