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I am not sure it seems my husbands email has come up and he…

Customer Question
I am not sure...

I am not sure it seems my husbands email has come up and he passed away 2 yrs ago and my email is***@******.*** this I assume has been working but some days ago

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail.com

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

On my computer on my phone

Technician's Assistant: What troubleshooting have you tried?

I didnt have a problem as far as I know everything was fine till one day all these questions came up I just want it over it is making me very anxious and I don't know why?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I am worried I will get cut off and this should not happen I dont know if it is a money problem or just what the problem is

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
12/19/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Are you saying that you are receiving emails from your husband's email address?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 7 months ago
Sorry I am not saying any of those things I am not going any further with this I have called my own Computer expert and he will help me with this tomorrow - this better not be a scam so do not contact me again and me paying $5.00 etc I must be mad even considering this you now have all mly details etc and I feel it is all a load of rubbish get off lmy computer now
Email technician: Jess M., Computer Support Specialist replied 7 months ago

I am very sorry for the confusion. Here is the link about refunding if you do not want to continue:

ww2.justanswer.com/help/how-can-i-request-refund

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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