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It's not the email, it's the AOL desktop. Tells me its out…

Customer Question
It's not the email...

It's not the email, it's the AOL desktop. Tells me its out of date and wont work but yet it worked last Friday.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

AOL

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Through AOL desktop and my cell

Technician's Assistant: What troubleshooting have you tried?

Took it out and put it in about a dozen times yesterday

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
12/19/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,061
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago

What error are you getting?

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Customer reply replied 7 months ago
Your AOL desktop software has been discontinued and will no longer accept logins
Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago

Have you tried to reinstall it?

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Customer reply replied 7 months ago
About a dozen times yesterday. Uninstalled it each time when it didn’t work.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago

Have you upgraded to AOL Desktop Gold?

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Customer reply replied 7 months ago
No, should I?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago

https://get.aol.com/aol-desktop-gold?ncid=mbr_advadopop00000206

Follow the link above and install the upgraded version of AOL Desktop, Let me know if this resolves the issue

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Kamil Anwar
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,061
7,061 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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