Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have been locked out of my hotmail, gmail and skype

Customer Question
I have been locked...

I have been locked out of my hotmail, gmail and skype accounts. These are all each other's back ups. Also my phone number changed add of beginning of November so cannot get sms verifications to sort this out

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Nov i did use an old laptop of mine after 6 months traveling which sends to have started all these problems. It is a laptop i have accessed all aforementioned accounts previously so shouldn't have been a problem

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Security questions yes, i can tel you the old phone number and give you the new number to replace it

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Email addresses are***@******.*** and***@******.*** and skype user name is super-sarten

Submitted: 9 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
12/19/2017
Email technician: Richard, Email Systems Specialist replied 9 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 48,279
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When were you last able to sign into your account?

Please let me know

Thank you

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I'm trying to help my wife get back into her hotmail
I'm trying to help my wife get back into her hotmail account. I've been trying for a day and a half. I know that the password ***** initially used was correct. This is so she can connect to her email … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I bought a new cell phone and wanted to use that for my two
I bought a new cell phone and wanted to use that for my two step verification and was told I would have to send ownership account info … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
I forgot my password. I use my second gmail account to get
I forgot my password. I use my second gmail account to get verification code and google says it can not verify it is me. I really need to get access to my emails … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
1,002 satisfied customers
I sm trying to set up a google home band it won't accept the
I sm trying to set up a google home band it won't accept the Hotmail password ***** have on file … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Wondering how do I access my hotmail account if i am
Wondering how do I access my hotmail account if i am overseas … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
I live in the US but am traveling in Mexico. I left my cell
I live in the US but am traveling in Mexico. I left my cell phone in the US. I have no phone here yet. How can I set up a google email account without a phone number for you to send the code to. Can I… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Oh my Goodness !!!! How wonderful to get someone that I can
Oh my Goodness !!!! How wonderful to get someone that I can talk too!! For some unknown reason my hotmail account quit working out of the blue about a week or 10 days ago. I have been traveling so muc… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Leaving for india on november 20. returning december 30.
leaving for india on november 20. returning december 30. would like to use gmail while in india without interruption. am i okay? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
579 satisfied customers
I currently got same Mailer Daemon and i try to send it to
I currently got same Mailer Daemon and i try to send it to my girlfriend and it comes back at me … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I believe my account has been hacked into, or other managed
I believe my***@******.*** account has been hacked into, or other managed by an alternative account. Also, I can no longer gain access to my***@******.*** account at all, which was directly tied to eh… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
I am trying to access my gmail account - and I have been
I am trying to access my gmail account - and I have been locked out - have followed their recovery options - and now I get a message saying your account has been disabled - and they will not be able to send me a verification text until after 24 hours (next day) due to many attempts. Is this a common problem? … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
Can I recover my phone? Email - [email protected] . I
Can I recover my phone? My name is***** -***@******.*** . I have a Galaxy S7, purchased in Maroochydore in Qld., in April 2016, and linked to a Telstra account. Recently, I travelled overseas (Hungary… read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
HAVE HAD MY HOTMAIL ACCOUNT YEARS CANNOT ANSWER QUESTIOS TO
HAVE HAD MY HOTMAIL ACCOUNT FOR 18 YEARS CANNOT ANSWER QUESTIOS TO RESTORE MY HOTMAIL ACCOUNT BLOCKED BY MICROSOFT HAVE FAMILY & SENIORS FORUM EMAILS I NEED TO ACCESS HELP… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
My husband and I have been traveling in Nepal and Thailand
My husband and I have been traveling in Nepal and Thailand and have been continually locked out of our Hotmail accounts. We have tried recovering accounts; this works for one sign in, and now we are b… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Help!!! I have been locked out of my gmail account and have
Help!!! I have been locked out of my gmail account and have a new phone number. Therefore, I cannot reset my password XXXXX the phone code. Also, how in the heck do I disable the annoying 2 step verif… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Hi, Ive been blocked from accessing my hotmail a/[email protected]
Hi, I've been blocked from accessing my hotmail a/[email protected] because I deleted > 1000 of my old emails. The person I had listed to be emailed re notifying code is no longer my partner. Can the… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I am not receiving the verification code to my cellphone in
I am not receiving the verification code to my cellphone in order to verify my phone in order to receive text messages for new emails. Is there a setting on my phone I should be changing? I am on the … read more
WebGuy101
WebGuy101
Owner
Master Certified Tech Support Pro
111 satisfied customers
My friend communicates with me by email every day about his
My friend communicates with me by email every day about his small travel business in Laos. He cannot get online to his hotmail account ([email protected]). When he tries to log on he cannot enter id an… read more
James
James
Network & System Administrator
Bachelor's Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x