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As of today I am not receiving any incoming email. It asks…

Customer Question
As of today I...

As of today I am not receiving any incoming email. It asks for my Apple password ***** my***@******.*** account and when I entered it, it gave me an error message. I ended up resetting the password ***** that still didn't work. Any suggestions?

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

From outlook. It shows my connection to be strong.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not sure. If so, why all of a sudden today?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not that I am aware of.

Submitted: 7 months ago.Category: Email
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Answered in 2 minutes by:
12/19/2017
Email technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Email technician: Cody, Senior Systems Administrator replied 7 months ago

do you have mac or pc?

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Customer reply replied 7 months ago
Imac
Email technician: Cody, Senior Systems Administrator replied 7 months ago

sent offer

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