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I have a email account it it’s and it will not receive any…

Customer Question
I have a email...

I have a email account it it’s***@******.*** and it will not receive any new email or open the up it started yesterday and the reason is because it saysATTENTION: Bounced Message Notification, bytes in the mailbox!! I have not changed anything but now get all these instead of my emails I only use my iPad not a computer any thought on fixing this problem

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I think it’s outlook but not sure

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No like I said it was working fine and then all of a sudden I started getting these

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Email Expert, I'll connect you shortly.

Sure my email address is***@******.***

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not that I am aware of I doesn’t seem now like I’m getting any email at this point

Submitted: 9 months ago.Category: Email
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Answered in 5 minutes by:
12/19/2017
Email technician: Cody, Senior Systems Administrator replied 9 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,303
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 9 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Jess M.
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Category: Email
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