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I've lost my access to Outlook. Can you help me get it

Customer Question
I've lost my access...

I've lost my access to Outlook. Can you help me get it restored please?

Technician's Assistant: Are you logged into your Outlook account on any other devices?

I don't know if I have an Outlook account. Outlook came with the computer.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My home phone number is ***** 62865065

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't know. I'm trying to restore my PC to what it was before it crashed and repaired.

Submitted: 6 months ago.Category: Email
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Answered in 1 minute by:
12/19/2017
Email technician: PC_Wizzard, Computer Enthusiast replied 6 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Email
Satisfied Customers: 1,069
Experience: Server, networking, desktop questions welcome.
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

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Email technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

Do you use Office 365?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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