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I need my password for e mail beentrying unsuccessfully for…

Customer Question
I need my password...

I need my password ***** e mail***@******.*** beentrying unsuccessfully for several days I cannot remember what way I spelled the answer for security question or which letters were upper and lower case

Technician's Assistant: Are you logged into your email account on any other devices?

I was on my kindle tablet but now I can"t get on that either

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

They asked about favorite author but I cant remember which way I put it down the phone number is(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I was given a numerical code last week and I entered it and did a new password ***** I must have done something wrong with that too

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
how are you going to e mail me when I cannot get to my email
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 16 hours by:
12/19/2017
Email technician: Isaac Franklin, Support Technician replied 7 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,917
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

Ask Your Own Email Question
Email technician: Isaac Franklin, Support Technician replied 7 months ago

When you access this email, do you use outlook.com?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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