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Every time I try to log in to Facebook, I get a message

Customer Question
Every time I try...

Every time I try to log in to Facebook, I get a message asking if I was the one trying to log in but the city mentioned is always not my city. Then I get temporarily locked out of my account until I change my password. Once I have a new password, I try to log in again and the same cycle starts over. It is imperative I fix this because I use facebook for work notifications. Thank you for your help!

Technician's Assistant: Are you logged into your email account on any other devices?

I do use two different computers and just got a new computer a few weeks ago on which I have been having these problems. I am using that computer now.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Will this solve my continuing issues saying I am logging in from different cities?

Submitted: 2 months ago.Category: Email
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Answered in 2 hours by:
12/18/2017
Email technician: Josh, Computer Enthusiast replied 2 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,486
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 2 months ago
I am still having the same problem.
Customer reply replied 2 months ago
Is there some way I can get Facebook to correct this since it is there website?
Email technician: Josh, Computer Enthusiast replied 2 months ago

Yes, you can send in a request on the website which may or may not be reviewed by their team and it can take up to 7 business days for a response.

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Customer reply replied 2 months ago
Thank you
Email technician: Josh, Computer Enthusiast replied 2 months ago

You're welcome.

I will send in a note to them but there is no guarantee they will respond back quickly.

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Email technician: Josh, Computer Enthusiast replied 2 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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Josh
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,486
21,486 Satisfied Customers
Experience: Email expert with over 5 years experience

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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