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For almost four weeks i have not been able to receive my…

Customer Question
For almost four weeks...

For almost four weeks i have not been able to receive my email. I have tried every possible password ***** could think of to no avail.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Internet is ok (sortof) Am checking email through Entourage.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

My firewall is always up. No antivirus came with my IMac, they said i didn't need it. Ha!

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I'm not the most adept user, but have had this Mac for ten years.

Submitted: 2 months ago.Category: Email
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Customer reply replied 2 months ago
Did I mention? My email address is***@******.***
The one i gave you before is my husband's since mine doesn't work.
Answered in 8 hours by:
12/19/2017
Email technician: bbao, IT Consultant replied 2 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,077
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you mean you are no longer able to receive Comcast email using your Entourage on Mac?

Are you able to log on Comcast webmail portal to check emails online via web using a browser (not Entourage)?

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Customer reply replied 2 months ago
I don't receive my emails from Entourage on Mac.
I know nothing about being able to receive emails through Comcast.
Email technician: bbao, IT Consultant replied 2 months ago

Okay, do you need the email settings of Entourage for your Comcast mailbox?

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Customer reply replied 2 months ago
Probably. They do not accept any password ***** give and they say my security settings may be incorrect. (6)
The server returned the error 5.7.0. I didn't do anything to make all this happen.
Email technician: bbao, IT Consultant replied 2 months ago

Okay, I first give you correct email settings for Comcast including server name, protocols and ports, then please double check it on with your Entourage.

If everything is correct and we will need a remote desktop session so I can review Comcast server settings for you, then enable two-step verification if necessary to make sure you can receive emails using Entourage.

Sounds good?

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Customer reply replied 2 months ago
OK so what are the correct email settings?
Email technician: bbao, IT Consultant replied 2 months ago

Please see below official guide about how to Configure Your Email Settings to Comcast Email

https://www.xfinity.com/support/articles/connect-on-windows

Literally it is for Windows Live Mail, but technically the required settings can be used fro Entourage.

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Email technician: bbao, IT Consultant replied 2 months ago

Any update please? Does the above setting work?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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