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Support, I am getting a message on my gmail saying that

Customer Question
Hello Support, I am...

Hello Support, I am getting a message on my gmail saying that somebody is using my password ***** I am also getting lots of email offering who knows what but mostly of a sexual nature. Yesterday, I had to have my desktop tuned up because it was so slow responding so I am wondering if the two are connected. So how do I get the unknown and unwanted email to stop. Andres***@******.***

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No, I went through google chome for this link.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

First, I don't know who sent me the message that somebody is using my password ***** second do I have to change my address and password ***** get back to normal. In addition, I don't know about any security questions (I may have, but not sure at this moment) and don't have a phone number to reset my password.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not that I can think of, thanks

Submitted: 7 months ago.Category: Email
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Answered in 3 minutes by:
12/18/2017
Email technician: Chris L., Support Specialist replied 7 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,818
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. Getting a lot of spam email and your computer running poorly usually are not connected. Allow me a moment and I will type you up some instructions of what you should do.

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Email technician: Chris L., Support Specialist replied 7 months ago

First go to this page and create a new gmail password ***** yourself just to be on the safe side: https://myaccount.google.com/security#signin

Also on that same page make sure your Account Recovery Options are up to date.

Now as far as getting spam of a sexual nature, this is not really directed at you. A lot of users receive this type of spam myself included. Usually it happens because your email address ended up on a spammers email list. This can happen when your email address was in someones address book and their account was hacked for example. It is the same thing with the message about someone using your password, this message most likely came from a hacked account.

As for stopping spam like this all together that unfortunately is not possible, the best anyone can do is try to control it. Google has spam filters in place which should mark these sexual messages as spam. Here is an article that will explain what you can do: https://support.google.com/mail/answer/1366858?co=GENIE.Platform%3DiOS&hl=en

My goal is to give you the best experience possible! I hope I have earned a 5 star rating for providing you a quick answer! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Category: Email
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