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I can no longer connect with Microsoft using my password. I…

Customer Question
I can no longer...

I can no longer connect with Microsoft using my password.

Technician's Assistant: What exactly are you having trouble accessing?

I am attempting to check my Email

Technician's Assistant: Are you logged into your email account on any other devices?

I have been using Outlook and I can not get it.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not that I am aware of. I forget a bunch as a result of being 91 I think

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have had problems with outlook because most of my Email goes to JUNK Mail. in the last two weeks.

Submitted: 9 months ago.Category: Email
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Answered in 5 minutes by:
12/18/2017
Email technician: Bryan, Computer Support Specialist replied 9 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 9 months ago

Could you let me know what's the email address that you are having this password ***** with?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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