Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Can not get my mail onthismacbook. Internet is fine have aol…

Customer Question
Can not get my...

Can not get my mail onthismacbook

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Internet is fine have aol site just not mail

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Turned them off no better

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Getting mail on my iphone ok

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
12/18/2017
Email technician: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Email Question
Email technician: Bryan, Computer Support Specialist replied 7 months ago

When did this email issue start? Are you using the Mac Mail app now?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I updated to an iphone 7 a few months ago, and I'm no longer
I updated to an iphone 7 a few months ago, and I'm no longer receiving my emails. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
When I select the mail icon on my iPhone 8 and try to sync
When I select the mail icon on my iPhone 8 and try to sync my yahoo mail to see my inbox, I keep getting an error that says “unable to connect to the server”. I have turned my yahoo mail account on an… read more
Senthil
Senthil
Sr. IT Analyst
BE
I cant get my iphone to recieve email anymore. i have
I cant get my iphone to recieve email anymore. i have changed my password ***** x and it still fails … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My outgoing mail goes to outbox rather than to addressee and
My outgoing mail goes to outbox rather than to addressee and I can not resend it … read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
Forever i had three aol emails along a few others.. for
forever i had three aol emails along a few others.. for whatever reason it has decided it won't let me install the one aol email.... any thoughts would be appreciated... than you … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I changed my aol password on my lap top yesterday and now I
I changed my aol password ***** my lap top yesterday and now I can't get into my aol mail using my new password. Tried several times with old and new password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Can't get emails I'm or send out on aol on i phone - but Can
Can't get emails I'm or send out on aol on i phone - but Can on desk top dell … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I'm still trying to get an answer. I used my gmail account
I'm still trying to get an answer. I used my gmail account and got the error message about server not responding. I've completed all credit info gmail address not working is***@******.*** … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My iPhone stopped receiving email 3 hours ago. The details
My iPhone stopped receiving email 3 hours ago. The details say:cannot get mail, The mail server “imap.aol.com” is not responding. Verify that you have entered the correct account info in Mail settings… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Three hours ago I stopped getting emails in my inbox but it
Three hours ago I stopped getting emails in my inbox but it shows emails sent during this time. IPhone 6. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My aol e-mails were flowing on my iphone but I could not
My aol e-mails were flowing on my iphone but I could not open them. I have uninstalled the aol on my phone and attempted to re-install. All goes well through the Incoming and Outgoing settings but the… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
For some reason my iphone isn't getting my AOL mail but my
For some reason my iphone isn't getting my AOL mail but my IPAD IS.Im getting a message on iphone --the mail server imap.aol.com is not responding. Verify that you have entered the correct account inf… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I logged on AOL Mail using my husband's Dell desktop. I
I logged on AOL Mail using my husband's Dell desktop. I rarely need to do this so it requires my user name and password. It went well, I completed my task and returned to my iPad and iPhone, which is … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Two days ago I stopped receiving mail in my IPad and IPhone.
Two days ago I stopped receiving mail in my IPad and IPhone. If I log into AOL I can go the mail but it will not be sent to my accounts automatically.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
When I try to send an email on my iPhone only from my
When I try to send an email on my iPhone only from my aol.com account - I get the following message: "*****@******.***@smtp.aol.com" is incorrect. How do I fix this.… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I get my e-mail just fine but I cant open any of them, I click
I get my e-mail just fine but I cant open any of them, I click on them and nothing hAppens… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I recently bought an i-phone with internet service.Ive had
I recently bought an i-phone with internet service.I've had to have it removed because I was getting my e-mail on the phone but not on my computer.I need it to come to the computer for printing purpos… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
i cannot receive or send email on my apple ipad or iphone.
i cannot receive or send email on my apple ipad or iphone. I have deleted accounts, restored and changed passwords without success..... sometimes i get the response that the imap address is incorrect … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x