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I have been locked out of my email account for 2 days now…

Customer Question
Good morning I have...

Good morning I have been locked out of my email account for 2 days now and need to get this fixed please,*****@******.***

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

They say last 2 digit are 65 i have never had that numbers

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No just help please& Thanks and have a Merry Xmas

Submitted: 8 months ago.Category: Email
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Answered in 21 minutes by:
12/18/2017
Email technician: Richard, Email Systems Specialist replied 8 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When you now try to sign into your account, what is the message you receive?

Please let me know

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Customer reply replied 8 months ago
Someone is trying to get into my email account
Email technician: Richard, Email Systems Specialist replied 8 months ago

Can you still sign into your account?

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Customer reply replied 8 months ago
No I do not want to purchase just want to get into my account please
Email technician: Richard, Email Systems Specialist replied 8 months ago

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last question I sent you please

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Customer reply replied 8 months ago
No can not get in
Email technician: Richard, Email Systems Specialist replied 8 months ago

Thank you

What is the message you get when you try to sign into your account?

Please let me know

Ask Your Own Email Question
Customer reply replied 8 months ago
Someone is trying to get into my account
Email technician: Richard, Email Systems Specialist replied 8 months ago

Thanks

It will then take you through the process to verify your account, what happens when you do this?

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