Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I cannot access my email, can you help me?

Customer Question
I cannot access my email, can you help me?
Submitted: 8 months ago.Category: Email
Ask Your Own Email Question
Answered in 5 minutes by:
12/18/2017
Email technician: Richard, Email Systems Specialist replied 8 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to access your email?

Please let me know

Ask Your Own Email Question
Customer reply replied 8 months ago
Well, I type in my username and password ***** try to enter but it tells me to update so I do then I try to enter again and it repeatedly tells me to update? By the way this is still [email protected]***@******.***
Customer reply replied 8 months ago
Still cannot afford it, sorry
Email technician: Richard, Email Systems Specialist replied 8 months ago

Which email program are you using to access yahoo with?

Ask Your Own Email Question
Customer reply replied 8 months ago
Yahoo
Email technician: Richard, Email Systems Specialist replied 8 months ago

yes, but with which email program? eg: Outlook 2016?

Ask Your Own Email Question
Customer reply replied 8 months ago
Don't know?
Customer reply replied 8 months ago
How do I find out?
Customer reply replied 8 months ago
Are you there?
Email technician: Richard, Email Systems Specialist replied 8 months ago

yes.. but I need to know the program you are having the issue with.

you will see the name of it when you open it

Ask Your Own Email Question
Customer reply replied 8 months ago
Where do I go to open it?
Email technician: Richard, Email Systems Specialist replied 8 months ago

You open it the same way you always open your email program.

I cannot say how as I do not know which program you use

Ask Your Own Email Question
Customer reply replied 8 months ago
Ok give me a moment
Email technician: Richard, Email Systems Specialist replied 8 months ago

ok

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Bought new computer cannot get in to old email. Had computer
had computer for 13 years it stoped working only have email address … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I cannot access my emails. 305 436 5576. yes security
Anything else you want the Email Expert to know before I connect you?… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I cannot access my email account, Aol, Phone, I have gone to
I have gone to settings and entered my email account username and password ***** it doesn't work and I took it to Verizon for help and they couldn't help and told me to call aol … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
I have a mailpure account for and cannot access any emails
I have a mailpure account for***@******.*** and cannot access any emails prior to May 15, 2017. Can you help? … read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
You sent me to a link that will send an answer to either my
You sent me to a link that will send an answer to either my phone or my email. Are you kidding me? I cannot sign in to my email, and I lost my phone. what f … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Computer cleaned because it was hacked, now I cannot access
computer cleaned because it was hacked, now I cannot access my email, keeps telling me my access code is wrong, they will send another to my email, BUT I cannot access my account, HELP!!!!! … read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
Email address has been overtaken and our Association can not
email address***@******.*** has been overtaken and our Association can not access. I am the President for the Beechworth Womens Shed Inc and created the email address. I can answer your security quest… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have an account and I cannot access it. I have been trying
I have an account***@******.*** and I cannot access it … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Old computer died - cannot access windows live on new
Old computer died - cannot access windows live on new computer -***@******.*** cannot remember password ***** the old computer was setup in 2009 - tried to reset password ***** still cannot sign in. p… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Please help me find my emails. JA: Got it. The Email Technician
a tech person came to my house and tried to help me reestablish my accounts back into original passwords , now I cant find my emails … read more
Richard
Richard
Email Systems Specialist
47,537 satisfied customers
Got the app stan and cannot remember email or password which
Hi got the app stan and cannot remember email or password ***** is confusing it's not my google username iCloud or outlook please help cheers ***** ***** is telling me sent email my email for iPad is … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Help, I cannot access my phone. By accident I must have
Help, I cannot access my phone. By accident I must have pressed a reset button. I tried to access my phone with email and password ***** I still cant get in. Please help. Betty Ann ***@******.***… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I'm trying to access my yahoo mail & was asked to enter
I'm trying to access my yahoo mail & was asked to enter verification code by text or mail. I have a different phone number so I cannot receive text & I cannot acces my mail to receive a code by mail. … read more
Richard
Richard
Email Systems Specialist
47,537 satisfied customers
Since the new format emails has been installed, I cannot
Since the new format for sending emails has been installed, I cannot access or send groups.… read more
John
John
System/Network administrator
High School or GED
2,074 satisfied customers
I have recently changed my password XXXXX Iam not able to sign
I have recently changed my password XXXXX Iam not able to sign in. It does not even access my email address. please help. I cannot access my account so I cannot receive emails. my phone number XXXX XX… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
My web address is www.ballindoolin.comSince I have had a
My web address is www.ballindoolin.com Since I have had a new computer I seem to need my Outlook email and password XXXXX check my emails, so now cannot access my emails. On my old computer access was… read more
Richard
Richard
Email Systems Specialist
47,537 satisfied customers
I recently cancelled my old gmail account because it locked
I recently cancelled my old gmail account because it locked up on me. I started a new one but I don't no how to forward my emails from my old account to the new one. My old address was [email protected]… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I am highlighting item on inbox of email, saving to external
I am highlighting item on inbox of email, saving to external storage, and getting error prompt--this page cannot be saved… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x