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Cannot receive or send emails. Safari. Checking from Apple…

Customer Question
Cannot receive or send...

Cannot receive or send emails.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Safari. Checking from Apple Mail

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

It was all working up until yesterday. I haven't reset any firewall or antivirus.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

When trying to send email, I receive and unspecified "problem" response from google and a request to reset my password. When I do, It doesn't recognize the new password.

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
12/18/2017
Email technician: Richard, Email Systems Specialist replied 8 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me which email program and service you are connecting to?

Thank you

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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