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My son had changed my hotmail.com account and now I am

Customer Question
My son had changed...

My son had changed my hotmail.com account and now I am unable to use this account. But all my contacts have this email address. How can I retrieve this account?

Technician's Assistant: How do you usually access Hotmail? On a phone or tablet, or through a web browser?

On my tablet or computer. However, I also get alerts on my phone.

Technician's Assistant: What troubleshooting have you tried?

Well my son created an Outlook account but his name shows up first . I'm concerned because all my contacts send my bill statements, work messages, etc.......to my hotmail.com account.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not that I can think of at the moment. Is it possible to retrieve my hotmail.com account?

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
12/18/2017
Email technician: Richard, Email Systems Specialist replied 8 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

If you now try to sign into your account, what is the exact message you receive?
Please let me know

Thank you

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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