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Is us.initializations413zo.xyz a virus? Yahoo. Phone.

Customer Question
Is us.initializations413zo.xyz a...

Is us.initializations413zo.xyz a virus ?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

Nothing - i got a message from "google" on my samsung Galaxy S4 is infected and it came from the us. init......

Submitted: 8 months ago.Category: Email
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Answered in 11 minutes by:
12/17/2017
Email technician: Jess M., Computer Support Specialist replied 8 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you still able to use your phone normally?
  2. Were you able to close the "notification" pop up regarding the virus?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 8 months ago
I haven't tried to close the message for fear it will install something.Some of the text and grammar are a little off in the notification
Email technician: Jess M., Computer Support Specialist replied 8 months ago

Thank you for writing back with that information. Are you using the phone right now to chat with me? Or are you chatting with me through a computer or another device?

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Email technician: Jess M., Computer Support Specialist replied 8 months ago

How is it going?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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