Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can't receive email. I can send, but not receive. Apple…

Customer Question
I can't receive email...

I can't receive email. I can send, but not receive

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Apple email

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My wife can receive and send through her account.

Submitted: 8 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
12/17/2017
Email technician: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Email Question
Email technician: Bryan, Computer Support Specialist replied 8 months ago

When did this email issue first start?

Ask Your Own Email Question
Customer reply replied 8 months ago
Thursday
Customer reply replied 8 months ago
I dont want secure response
Email technician: Bryan, Computer Support Specialist replied 8 months ago

Let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up.

Ask Your Own Email Question
Email technician: Jess M., Computer Support Specialist replied 8 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. What email address do you have in your Mail that cannot receive emails?
  2. What exactly is the error message that you are getting?
  3. Are you saying that in the same Mail app, you have your own email and your wife's email, and only your email cannot receive?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have outlook 16 for email. My wife tried to add her
I have outlook 16 for email. My wife tried to add her account to my computer and now I can no longer send or receive emails. A screen comes on my computer asking for my password ***** will not accept … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
291 satisfied customers
I have bought an iPhone 5 off my work mate. She has an old
Hello Pearl, I have bought an iPhone 5 off my work mate. She has an old apple ID still with the phone. Now i have used the mobile with my wife as we did a full content erase. Now i have done another c… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I cannot update any of my google devices with e-mail since
I cannot update any of my google devices with e-mail since Wednesday … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Newish laptop. Aol email must have lapsed the 90 limit
Newish laptop. Aol email must have lapsed the 90 limit before deactivation. but the 180 day next limit has not been reached. Can't figure out how to reactivate email service. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
My wife can't get incoming email through her "verizon.net"
My wife can't get incoming email through her "verizon.net" email address on her iphone and iPad. The message she gets is: "Cannot Get Mail - The mail server "incoming.verizon.net" is not responding. V… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I can receive email but cannot send it.. All three. I
I unloaded the email account and got a new password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My wife got an email saying their is a policy violation and
My wife got an email saying their is a policy violation and that immediate action required: your Apple ID is being suspended. … read more
Mr.Med
Mr.Med
1,226 satisfied customers
It is my google account I forgot my password and I am locked
It is my google account I forgot my password ***** I am locked out and the email I have on the account to recover the password ***** longer works … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Can't receive email in windows 10 home edition. Internet
My "sent" folder shows sent items but nothing in received. My wife emailed me from her cell phone but not received… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Lots of issues, My wife has three devices, Desktop, Apple
Lots of issues, My wife has three devices, Desktop, Apple iPAD and iPhone 6s, We need help setting up Windows Live Mail on Desktop. On her iPad and iPhone she can receive messages but not reply or sen… read more
Bryan
Bryan
Computer Support Specialist
13,092 satisfied customers
Finally a while emails to my aol account from my wife's aol
Finally a while emails to my aol account from my wife's aol account do not arrive. They appear successfully sent in her send folder. If she sends to my Gmail they arrive. Can we do anything about this… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My wife can not remember her password, never, web browser,
by answering the questions that they say to answer and every answer is wrong … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My wife received a call from friends in Florida saying thety
my wife received a call from friends in Florida saying thety received an e- mail form her with an invice for $2700 a local friend here in Petoskey sent her an e-mail saying she had received an e-mail … read more
Mr.Med
Mr.Med
1,226 satisfied customers
I allowed my wife to use my email and now when I log on to
I allowed my wife to use my email and now when I log on to outlook it only goes to her email account. How do I swith i back? … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
My wife's iPhone will let her receive but not send emails.
My wife's iPhone will let her receive but not send emails. She was told to re-enter her password, but that didn't work. We're out of town and she doesn't remember her password ***** sure, it's written… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
My yahoo email was hacked and a bogus email sent to all my
My yahoo email was hacked and a bogus email sent to all my contacts. I checked my account settings and found that my original setting in the account information section had removed my primary email an… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Hi Richie,We took the S3 back to BestBuy and they were able
Hi Richie, We took the S3 back to BestBuy and they were able to sync the calendar, like you said they had to reboot everything. Now I have a new question about a problem they may have created in reset… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am a Cablevision of CT customer and both my wife and I have
I am a Cablevision of CT customer and both my wife and I have e-mail addresses ([email protected] [email protected]) that we receive via Outlook Express. Recently, when I try to "forward" an e-mail to … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x