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I cannot get in to my AOL email. 231my dogs name was spot. I…

Customer Question
I cannot get in...

I cannot get in to my AOL email

Technician's Assistant: Are you logged into your AOL account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####my dogs name was spot

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I thought I had my email and password ***** but after trying to get in I am not sure on either one is right

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
12/17/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Approximately when was the last time that you were able to access your AOL email?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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