Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

How do I get my Microsoft 2010 screen back I had an upgrade…

Customer Question
How do I get...

How do I get my Microsoft 2010 screen back I had an upgrade and it eliminated my 2010 screen with all of my group contacts

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Pc web browser

Technician's Assistant: What troubleshooting have you tried?

Don't know what o do

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

Just want my old screen back

Submitted: 8 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 8 months ago
how long will this take?
Customer reply replied 8 months ago
hello????
Customer reply replied 8 months ago
this is really silly,,,,,what is going on
Answered in 10 minutes by:
12/17/2017
Email technician: Byron, PC Support Tech replied 8 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,402
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question.

Did you have a large Windows 10 update that caused this?

Ask Your Own Email Question
Customer reply replied 8 months ago
how do I get my old email screen back
Customer reply replied 8 months ago
how difficult is I for me to follow your directions??
Email technician: Byron, PC Support Tech replied 8 months ago

It's easy. Let me type them out for you. One moment please.

Ask Your Own Email Question
Customer reply replied 8 months ago
thanks
Email technician: Byron, PC Support Tech replied 8 months ago

Click the start menu button and open Settings(the gear icon)

On the Settings page click Update & Security.

From the vertical menu on the left select Recovery.

On the right side, under "Go back to the previous version of Windows 10"

click Get Started.

Select a reason for going back and follow the prompts to undo the update.

Let me know the result please.

Ask Your Own Email Question
Email technician: Byron, PC Support Tech replied 7 months ago

Hi. Were you able to roll back the update and get things restored?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I am in the process of shifting from an email from my former
I am in the process of shifting from an email from my former company to a Gmail address. This morning I noticed that more emails had come into my former email address even though I have requested and … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
A few weeks ago, I got an email that I thought was from
A few weeks ago, I got an email that I thought was from Gmail indicating that there was a new Gmail upgrade. I gave permission for the "upgrade" and it looked like it was legitimate. Now, I am not so … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
How can I eliminate groups on Gmail? Add to groups? Web
How can I eliminate groups on Gmail? Add to groups? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I keep getting the old email address coming up. It is the
I keep getting the old email address coming up. It is the one that I had to eliminate some time ago and never went to it. I am now***@******.*** … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My gmail screen does not show the picture above the screen
My gmail screen does not show the picture above the screen that I need to set up a group when I go into the Contacts. There is a blue line there. Am I doing something wrong? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
When I try to use an address book that I previously created
When I try to use an address book that I previously created on my aol account, to email now on my gmail account, it uses an outdated list. How can I update this? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a gmail account with a group of 121 email addresses
I have a gmail account with a group of 121 email addresses that I have always used to send email messages with BBC. Today all the addresses are being blocked from being sent. I have tried three or 4 t… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
289 satisfied customers
My name is ****** and I want to set my laptop up with a
hi my name is ****** and I want to set my laptop up with a gmail account but it won't let me ( or I don't know how)it keeps going back to my old sympatico account … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
After an upgrade, I lost all my contacts. I got them back
After an upgrade, I lost all my contacts. I got them back but I have still lost all of my groups and folders Can I get them back? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I recently made a group under gmail contacts named
I recently made a group under gmail contacts named facilitators. Why does it not come up as that when I send a message and all the emails attached to that folder do? Some of the members do not want th… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have formed a group of 700+ people in my Gmail address
I have formed a group of 700+ people in my Gmail address book. How do I send one email to all of them? … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
I had set up a gmail account over 10 years ago (and
I had set up a gmail account over 10 years ago (and surprisingly to you I'm sure) I used it only a few times and not again...except I have a verizon acct which I way way long ago believe I set up one … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have fortgot my password and security question for the
i have fortgot my password ***** security question for the gmail account listed as***@******.*** … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
How do I find my contacts in gmail, particularly the groups
How do I find my contacts in gmail, particularly the groups I have set up. I obviously knew how to set them up but when I go to "compose" to create a new email, I can't see where to find the contacts/… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I haven't used my gmail account in a time. What I thought wS
I haven't used my gmail account in a long time. What I thought wS my account, it says its not. Its giving me an account that I don't recognize … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
Gmail: i have marked favorites. how do i now get the list of
gmail: i have marked favorites. how do i now get the list of those favorites? i am using the newer gmail contact form. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I'm new to gmail but here's my question. I've created a
I'm new to gmail but here's my question. I've created a group for a mailing every day, about 125 names. When I compose an email with an opening statement and a pdf I want to be able to select this gro… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I created a new gmail account for my voluntary work using my
I created a new gmail account for my voluntary work using my google account information, the new account 2018ocwwa.gmail.com is linked to my old account***@******.***. When I select the contacts, two … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x