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I cannot get my email. Please look and see what I have, and…

Customer Question
I cannot get my...

I cannot get my email. Please look and see what I have, and get ride of it. It has something to do with focus. Thanks,

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Outlook

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I have no idea

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes. Can we talk on the telephone?

Submitted: 8 months ago.Category: Email
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Answered in 21 minutes by:
12/17/2017
Email technician: thomastech, Software Tech replied 8 months ago
thomastech
thomastech, Software Tech
Category: Email
Satisfied Customers: 1,876
Experience: Expert in email clients or cloud servers
Verified

Hi! My name is ***** ***** I'm happy to help!

Are you receiving an error when trying to get mail? If so, what is the error?

Are you using a Windows computer?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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