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I have a gmail acct. I cant get intoit. wgat do I do? I

Customer Question
I have a gmail...

I have a gmail acct. I cant get intoit. wgat do I do?

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I really don't know. This a new compoter and I am really confused.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I guess not

Submitted: 7 months ago.Category: Email
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Answered in 3 minutes by:
12/17/2017
Email technician: Byron, PC Support Tech replied 7 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,358
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the gmail address you are having this problem with?

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Email technician: Byron, PC Support Tech replied 7 months ago

Thank you. Do you recall the last time you were able to sign in to the account?

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Customer reply replied 7 months ago
About 2 weeks ago
Email technician: Byron, PC Support Tech replied 7 months ago

Thank you. Are you able to receive text messages at your phone number ending in 54?

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Customer reply replied 7 months ago
No - it's a flip phone only
Email technician: Byron, PC Support Tech replied 7 months ago

Thanks. Do you have another email address that you use?

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Customer reply replied 7 months ago
I HAVEN'T HAD ANOTHER EMAIL OR GMAIL ADDRESS FOR ABOUT 4-5 YEARS. i DON'T EVEN RECALL THOSE NAMES NOW.
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,837
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Hello, thi is Bing to help here.

As per Google's record, you got a phone number ending with 54 associated with your Gmail address. Do you know and still have access to the phone number?

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