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Someone has gained access to my email account an has took…

Customer Question
Someone has gained access...

Someone has gained access to my email account an has took full control by adding the recovery phone how can i get my account back and report this person

Technician's Assistant: Are you logged into your email account on any other devices?

Thats how he has it through a recovery device add and i believe he went an paid to gain control of my phone because its not activated and i use my wifi

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I used my moms phone for my back up security but he has went and changed so much i dont know were to begin to fix this issue

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes i am asking for help to remove block and report this person

Submitted: 7 months ago.Category: Email
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Answered in 5 hours by:
12/18/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,815
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Which email address or email provider are you referring to?

> he has went and changed so much i dont know were to begin to fix this issue

Do you actuallyh know this person?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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