Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Cannot send emails again. Works on desktop but does not send…

Customer Question
Cannot send emails again. Works...
Cannot send emails again. Works on desktop but does not send on Iphone or Ipad.!
Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
If you are going to correct remotely, does that mean I can leave my computer and continue on with my day?
Customer reply replied 7 months ago
Would you answer a question--anyone of them? Does remotely mean you will fix my email problem and you don't need to talk to me. I can leave my devices on and you will fix them without my assistance?
Answered in 6 hours by:
12/18/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,797
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you mean you can't access emails on your computer, but all other devices of you are working well to access the same email address?

What's the email provider? Are you able to visit the provider's web portal to access your emails via web?

We can provide remtoe assistance service to fix this issue efficiently, then we may share the same screen while speaking over the phone.

You don't need to leave the comuter unattended for remote access, it should not be a long session.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I am a former Verizon.net email account holder, and had all
I am a former Verizon.net email account holder, and had all my email coming in thru Outlook on my iPhone and my desktop. As of yesterday, I can no longer send any emails thru outlook and can only send… read more
bbao
bbao
IT Consultant
1,797 satisfied customers
The 'read' ones I don't delite are disappearing AND the new
The 'read' ones I don't delite are disappearing AND the new ones (I've been on the phone for hours with At&T & Apple to even get them to download) come with big spaces of time lapses - even when they'… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Cannot change my phone no on my yahoo. account and cannot
cannot change my phone no on my yahoo. account and cannot get into my mail … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My mail is not working properly. Outlook. Tablet. I've
i've checked set up appears fine. I was getting e-mails but then it quit. Now I might get an e-mail but it disappears immediately. … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
699 satisfied customers
I cant retrive any of my files under my mail app. My
My traveland saved messages are gone on ALL my items. Iphone, Ipad regular computer. My files are just gone !!! … read more
bbao
bbao
IT Consultant
1,797 satisfied customers
Morning! I have an Ipad2 ihavent used in a while. the email
morning! I have an Ipad2 ihavent used in a while. the email is non working... not able to change information … read more
bbao
bbao
IT Consultant
1,797 satisfied customers
My emails have stopped, how do I get them back. My emails
I'm a dummy at this I have just gone through the settings looking for anything. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I need to retrieve my old password for my optusnet.com email
I need to retrieve my old password ***** my optusnet.com email account . I have just changed from Optus ADSL to Optus wireless and the email on my ipad, iPhone 5 and PC does not work … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have had the same email address for many years. Aol. Now I
Now I can't get email. It says my address is unavailable. How do I get my email back? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Was having trouble viewing my newly downloaded emails with
Was having trouble viewing my newly downloaded emails with my yahoo acct on my iPhone 6. So I deleted account then reopen it but system doesn't recognize one of my 2 secret questions … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I cannot find my Apple password. I have been without email
I cannot find my Apple password. I have been without email close to a month. … read more
bbao
bbao
IT Consultant
1,797 satisfied customers
Again having trouble with email log in, looking for pw
again having trouble with email log in, looking for pw verification which we changed last time.… read more
bbao
bbao
IT Consultant
1,797 satisfied customers
I have lost my iPhone. I therefore cannot receive text
I have lost my iPhone. I therefore cannot receive text messages. My iPad is connected to Internet but doesn't send or receive emails or text messages. I therefore cannot receive the code you text me. … read more
bbao
bbao
IT Consultant
1,797 satisfied customers
My email stopped working on my iPad iPhone and main computer
Hi my email stopped working on my iPad iPhone and main computer just receiving no emails Apple support couldn't fix it … read more
bbao
bbao
IT Consultant
1,797 satisfied customers
I recently hanged my email From a Netzero.com address TO. I
I recently hanged my email From a Netzero.com address TO***@******.***. I want to make a new Password ***** the gmail, but every verification number you sent me has failed? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
561 satisfied customers
I can no longer send photos on my earthlink or gmail
I can no longer send photos on my earthlink or gmail account. They send but do not get to the person I am sending them to.… read more
Jason Fenoglio
Jason Fenoglio
45 satisfied customers
How do I embed Yahoo Messenger at a site that protects any
How do I embed Yahoo Messenger at a site that protects any other form of communiction: Charmdate-the males pay outrageous fees to talk to the females but the screen and block text, jpg, anything that … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
Can't send or receive email on computer or phone (Iphone 6.5).
can't send or receive email on computer or phone (Iphone 6.5). Those on my address list are receiving virus's from me since 6-10. I believe I need my password ***** May have been hacked. Believe I nee… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x