Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I cannot find my correct password for my wife's tablet. It…

Customer Question
Hi , I cannot...

Hi , I cannot find my correct password ***** my wife's tablet

Technician's Assistant: What's the model of your device? How old is it?

It is a Samsung Galaxy tablet. I bought it from Virizin last August

Technician's Assistant: What have you tried so far with your Galaxy?

I have tried two different passwords. Got a recovery number, but it did not work. Said they could not identity me as a the owner

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 7 hours by:
12/18/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,855
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

What specific password ***** you referriong to on the Samsung tablet? The login passowrd? The email password? Or something else please?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Not sure if I have the correct gmail account, and I have no
Not sure if I have the correct gmail account, and I have no idea what the password ***** … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
21 satisfied customers
I have a Gmail account synced to my phone and tablet. The
OK I have a Gmail account synced to my phone and tablet. The phone is locked down and keeps telling me my password ***** ***** however my tablet is still connected. I still get emails and notification… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Its not my computer - I am trying to recover my hotmail
its not my computer - I am trying to recover my hotmail address … read more
arsufi2002
arsufi2002
Bachelor\u0027s Degree
1,193 satisfied customers
I changed my password and forgot it and haven't been able to
I changed my password ***** forgot it and haven't been able to sign in … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,343 satisfied customers
I purchased a new Samsung Galaxy 8 three weeks ago. It is my
I purchased a new Samsung Galaxy 8 three weeks ago. It is my first smart phone. In the setup process, I must have done something wrong as a week after using the phone, and after I had left it to charg… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I need retrieve my gmail password since I do not remember
I need retrieve my gmail password ***** I do not remember it. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
CANNOT ETER MY TABLET AS IT IS REQUESTING APIN NO THAT I DO
CANNOT ETER MY TABLET AS IT IS REQUESTING APIN NO THAT I DO NOT HAVE … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
My wife's gmail will not let her in. Should we use her
My wife's gmail will not let her in. Should we use her device to talk to you. … read more
bbao
bbao
IT Consultant
1,855 satisfied customers
My wife Marge Dinan has a google account. we can access it
Hello. My wife Marge Dinan has a google account. we can access it online. Our problem is we just updated our mobile phone through Pure Talk with Samsung Galaxy Express 3 and while trying to set up her… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
Someehow I got an incorrest [password and could not sign in
Someehow I got an incorrest [password ***** could not sign in .. I did not have a recovery phone so I got one but the answer still went wrong and finally got told that I did not have an aciune but I h… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I just bought a new phone and it won't let me activate until
I just bought a new phone and it won't let me activate until I sign in with the account info I got into Playstore with. I have not idea what it was. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I updated my apple id and could not remember my password or
I updated my apple id and could not remember my password ***** id...soo my wife tried on line with my google email and gets to the part for verification AND it does not work with the numbers...my gmai… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
Need technical support for android device manager - need
Need technical support for android device manager - need ya'll to finish setup of new password ***** I'm screen locked out of my phone … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Sign-in failed on my galaxy 6s phone. has not worked for the
sign-in failed on my galaxy 6s phone. has not worked for the last 6 days … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I reset my phone and I cannot remember my password or email
I reset my phone and I cannot remember my password ***** email to get into my phone. I cannot use it and am locked out and I need to know what to do to get back into my phone. I went to the Verizon st… read more
Steve Lewey
Steve Lewey
BA
3 satisfied customers
Gmail account, something accidently got pushed on my phone
Gmail account, something accidently got pushed on my phone and now I can't open my gmail. States not syncing. I have attempted to fix but just not working … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Somehow my pandora app was lost on my tablet and i cant
somehow my pandora app was lost on my tablet and i cant download with out an email and a password. I've used both of my email addresses and changed passwords a few times but it wont recognize the emai… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
567 satisfied customers
My ac.com email is no longer working on my android devices.
My ac.com email is no longer working on my android devices. I get an error both of them (samsung galaxy phone and Samsung Galaxy 10.1 tablet) that says the username and password XXXXX incorrect. It ha… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x