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I received an ad in my inbox which i could not delete so i…

Customer Question
I received an ad...

I received an ad in my inbox which i could not delete so i attempted to block it but seem to have blocked access to my hotmail account

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't know, but i think so

Submitted: 8 months ago.Category: Email
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Answered in 4 hours by:
12/17/2017
Email technician: Pete, Computer Expert replied 8 months ago
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,649
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Email technician: Pete, Computer Expert replied 8 months ago

Can you access your Hotmail account ok at www.live.com?

Where are you having difficulty accessing the account?

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Customer reply replied 8 months ago
Somehow, after switching my computer off and then on. my access is restored. Thank you
Email technician: Pete, Computer Expert replied 8 months ago

Glad to hear it is working again!

Have a great day :)
Pete.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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