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Tech support I have a disabled iPad as Icouldnot remember my…

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Tech support I have a...
Tech support I have a disabled iPad as Icouldnot remember my password(rarely used).Since then I have changed my email address from hotmail to iCloud.Therefore sending a new password ***** hotmail is useless..How can I reactivate my iPad.?
Submitted: 8 months ago.Category: Email
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Answered in 3 hours by:
12/17/2017
Email technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,975
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Do you have a valid phone number also associated with your Apple ID?
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Customer reply replied 8 months ago
No, but my son bought the iPad in 3013 as a gift. It is possible that it could be attached to his number(###) ###-####
Email technician: bbao, IT Consultant replied 8 months ago

Okay, did you read this official Apple document before? Basically it gives all the right ways to do to get your Apple ID back.

https://support.apple.com/en-au/HT201487​

Please follow the steps there to do.

However, if you do prefer me to help, I can walk through the steps with you to try resetting the password ***** my side, based on the personal info provided by you.

NOTE: As this page is publicly visible on the Internet and if you do prefer protecting your privacy, you may request a premium service such as phone call or remote assistance session, so we can speak over the phone or work on a shared screen which may significantly impriove the efficiency or experience.

Please advise your choice. Thanks.

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bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,975
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