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Mail won't let me reply or compose. G mail. Apple laptop.

Customer Question
Mail won't let me...

Mail won't let me reply or compose

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

G mail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Apple laptop

Technician's Assistant: What troubleshooting have you tried?

Not sure where to begin

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I'm messaging on my I pad beside the laptop

Submitted: 7 months ago.Category: Email
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Answered in 6 minutes by:
12/17/2017
Email technician: michelleclive, Email replied 7 months ago
michelleclive
Category: Email
Satisfied Customers: 6,031
Experience: I am a computer professional have fixed and handled email issues.
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Are you able to sign in to your gmail on the laptop

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Customer reply replied 7 months ago
i am in g Mail on the lap top
Email technician: michelleclive, Email replied 7 months ago

what happens when you click on reply or compose

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Email technician: michelleclive, Email replied 7 months ago

are you using a browser or Mail app to open your gmail

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Customer reply replied 7 months ago
Browser
Email technician: michelleclive, Email replied 7 months ago

which browser are you using...chrome or firefox or safari

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Customer reply replied 7 months ago
Chrome
Email technician: michelleclive, Email replied 7 months ago

what happens when click on reply or compose

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Customer reply replied 7 months ago
There is no response
Email technician: michelleclive, Email replied 7 months ago

would you like me to remote connect and check and fix the problem for you

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Customer reply replied 7 months ago
no thanks
Email technician: michelleclive, Email replied 7 months ago

no problems

please open safari and open gmail

let me know if you are bale to reply/compose in safari

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Customer reply replied 7 months ago
that is working.
Email technician: michelleclive, Email replied 7 months ago

ok got it..it seems there is a problem in chrome

we can try fixing it

open chrome and then click on the 3 dots on top right

then click on settings

scroll down and click on advanced settings

click on the reset option

once done open a new chrome window and open gmail and check the reply/compose options if they work or not and let me know

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Customer reply replied 7 months ago
No still not working in Chrome
Customer reply replied 7 months ago
In Chrome I get the message 'somethings not right'. We're having trouble connecting to Google'
Email technician: michelleclive, Email replied 7 months ago

got it..seems we need to reinstall chrome

can you delete google chrome from computer

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Customer reply replied 7 months ago
Ok I will delete Chrome and re install .. I have to go now due to my family. I will see if that works
Email technician: michelleclive, Email replied 7 months ago

sure do let me know the status once you have tried

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Customer reply replied 7 months ago
I am unhappy because I agreed on your web page to a $5 trial for this help but I have been charged $52NZPLEASE CORRECT THIS
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michelleclive, Email
Category: Email
Satisfied Customers: 6,031
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Experience: I am a computer professional have fixed and handled email issues.

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