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My problem is this: I have a touch desk top P computer. Have…

Customer Question
HI, My problem is...

HI, My problem is this: I have a touch desk top P computer. Have always beben happy with it and never had any problems. A couple of weeks ago when I signed in I noticed that the couple 100 e mails I saved( stupidly) are now all gone. I really do not need them all but there were a few I needed. How, if possible, can I retrieve them?

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

HP Desk Top 2MD121080W

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I generally use Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

None really I am a senior and am afraid to try anything I am not sure of

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not really everything else is perfect

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 5 hours by:
12/17/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,855
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> couple 100 e mails I saved( stupidly) are now all gone.​

How were they saved? Where were the located? In what format?

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Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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