Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I CANCELLEDLED MY E-MAIL 5-6 MONTH AGO BECAUSE OF SUSPICIOUS…

Customer Question
I CANCELLEDLED MY E-MAIL...

I CANCELLEDLED MY E-MAIL 5-6 MONTH AGO BECAUSE OF SUSPICIOUS ACTIVITY, i HAVE BEEN TOLD THAT AN E-MAIL ACCOUNT WITH MY NAME AND ADDRESS IS ACTIVE. CAN YOU TELL ME IF THIS IS TRUE? I AM Dan Hammond,***** Elk Grove, CA, 05624. My telephone No Is(###) ###-####

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

It Was G-MAIL

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

I can't get through the troubleshooting guide and I cant remember my user-ID

Submitted: 9 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
12/16/2017
Email technician: Sean S., Computer Support Specialist replied 9 months ago
Sean S.
Sean S., Computer Support Specialist
Category: Email
Satisfied Customers: 1,373
Experience: 5+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening!...My name is ***** ***** I look forward to helping you. What would you like resolved today? Thanks!

I can test this e-mail if you'd like to see if it's still active

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Got an email saying 'from Apple' saying there is suspicious
got an email saying 'from Apple' saying there is suspicious activity on my Apple ID. is this phishing email? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
662 satisfied customers
I have to many email and it confussing. G mail. Lap top
I have to many email and it confussing JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: g mail JA: How do you usually access Gmail? On a phone or tablet, or through a web browse… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
In April of this year, I inadvertently delected mail from
In April of this year, I inadvertently delected mail from Ancestry.com, … read more
VAMSI GOWDA
VAMSI GOWDA
b.tech
1 satisfied customers
I'm supposed to check "extensions" - cannot find. What are
I have my e-mail - and then sometimes my e-mail goes to G-Mail under G-Mail.… read more
Micky
Micky
Lead Systems Administrator
High School or GED
109 satisfied customers
About 6 hours of emails have disappeared. How do I recover?
About 6 hours of emails have disappeared. How do I recover? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Just curious if you knew about ip address and Gmail
HI Andy, just curious if you knew about ip address and Gmail Accounts. For example, if I see and SMTP account that check my e-mail account in CA 6 hours ago but I am in AZ, shall I be concerned? … read more
Domijones Manalo
Domijones Manalo
B. S. in Computer Technology
29 satisfied customers
My name: J. Benton. Have apple iphone(FCXCS O)(?). I
My name: Robert J. Benton. Have apple iphone(FCXCS O)(?). I purchased from AAT store, Elk Grove about 2012 or 2013. Lost service. Can't remember password ***** (*****@******.***)or (*****@******.***. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
998 satisfied customers
My thunderbird e-mail keeps deleting messages after a
Hi, my thunderbird e-mail keeps deleting messages after a (random?) time. I have entered that it must not delete e-mails but does so regardless. I use my e-mails for a my part in a multi-billion dollar rail construction project and cannot afford to lose e-mails. How can I stop this from happening? Thanks … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
G-mail is blocking all messages being sent to a group. Three
G-mail is blocking all messages being sent to a group. Three months ago I used this process and it worked fine. I send them in a group as blind cc: recipients so people can not see other members E-Mai… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have changed telephone numbers and am trying to change
I have changed telephone numbers and am trying to change telephone verification number. I cannot remember my password ***** I am not allowed to change to new number … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My internet was compramjsed so I chaned my email and
my internet was compramjsed so I chaned my email and passworg now I cant get on … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
When I log in to my account I am told that I need to get a
When I log in to my account I am told that I need to get a special number due to activity on my account. ( I just signed up yesterday). When the No. G-182496 in put into the space provided, the space … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I forgot my password. The telephone number Yahoo has so I
I forgot my password. The telephone number Yahoo has so I can receive the password ***** phone is an old number, not my current number. So I cannot use any help I can find on yahoo's website. … read more
Benjamin Nichols
Benjamin Nichols
Computer Systems Administrator
Bachelors of Science
19 satisfied customers
For the past 6 months i have been unable to send e-mails
For the past 6 months i have been unable to send e-mails from my g-mail account. It started happening after a windows update happened. It is happening on 2 of my computers but not the third. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
Yesterday and again today I changed my password for Google
Yesterday and again today I changed my password ***** Google accounts per directions since there was suspicious activity on my e-mail. Now no No new e-mail comes through except for stuff going to the … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Can not log in been off it for several years, goes to wrong
goes to wrong or outdated e mail my new email address is ***@******.*** … read more
Tim
Tim
Bachelors in Information Technology
13 satisfied customers
I do not want to pay $40 for A Technician to help with my g
I do not want to pay $40 for A Technician to help with my g mail on my computer. I no longer remember the password, and told the computer to keep it on. There was a g mail (not the same address or pas… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I just sent grouped charts to a client. I did not delete the
I just sent grouped charts to a client. I did not delete the sent charts from my sent folder. When I checked my trash, each chart was listed individually, and I DID NOT DELETE THEM. When I checked to … read more
Chris R.
Chris R.
Bachelor's Degree
87 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x