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Every time I try to delete the system gives a message not…

Customer Question
Every time I try...

Every time I try to delete the system gives a message not responding and stops.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Hotmail.com and gmail.com. Note: I use the thunderbird on 2 other computers without this issue.

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

I use it on a laptop and 2 desktops

Technician's Assistant: What troubleshooting have you tried?

I uninstalled thunderbird and installed it again. I uninstalled my email accounts and installed them again. I changed my settings in Trend Micro only on the laptop. the desk tops run fine with the same software.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I am using a brand new laptop purchased yesterday. It is a dell inspiron 12 memory, i7 8th generation.

Submitted: 9 months ago.Category: Email
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Answered in 1 hour by:
12/16/2017
Email technician: Cody, Senior Systems Administrator replied 9 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,306
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 9 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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