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Cant sign on to get my g mail. Just started w/this cant get…

Customer Question
Cant sign on to...

Cant sign on to get my g mail

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just started w/this cant get g mail up and don't remember password

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
12/16/2017
Email technician: Kraig, Computer Support Specialist replied 7 months ago
Kraig
Kraig, Computer Support Specialist
Category: Email
Satisfied Customers: 602
Experience: Using and troubleshooting email problems for many years.
Verified

Hi, I'm databank876. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

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Email technician: Kraig, Computer Support Specialist replied 7 months ago

In order for you to reset your password, you have to have a phone number or alternate email address on file so that a rest code can be sent to you. Since you said that you do not have a phone number on your Gmail account, do you have an alternate email address set up?

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Category: Email
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