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Actually it is a device. My daughter factory reset her

Customer Question
Actually it is a...

Actually it is a device. My daughter factory reset her android phone. She cant remember the gmail account or password. We are 99% positive we know the email account Just not the password.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

She is on my family plan at metro pcs, in Bonham, TX. I could have the new password ***** code sent to my email.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, mam.

Submitted: 7 months ago.Category: Email
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Answered in 14 minutes by:
12/16/2017
Email technician: Kraig, Computer Support Specialist replied 7 months ago
Kraig
Kraig, Computer Support Specialist
Category: Email
Satisfied Customers: 602
Experience: Using and troubleshooting email problems for many years.
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

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Email technician: Kraig, Computer Support Specialist replied 7 months ago

I understand your situation.

Is your email address listed as an alternate email on your daughter's Gmail account?

If it is not, then you will not be able to get the reset code sent to it.

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Customer reply replied 7 months ago
Her mother and I do not remember.
Email technician: Kraig, Computer Support Specialist replied 7 months ago

Okay. The best you can do then is request the reset code and hope that it comes to your email address. To start the process, please click here and follow the prompts.

Other than that, one of the questions that you may be asked in the process is if you remember when your daughter's Gmail account was created. But, try the email recovery option first and see what happens.

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Category: Email
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