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I am trying to get on Facebook, and I just keep getting - -

Customer Question
I am trying to...

I am trying to get on Facebook, and I just keep getting - - not your email not youe password

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Browser I guess I am definate a dummy

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Just had Avast to clean it up

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thankyou

Submitted: 7 months ago.Category: Email
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Answered in 22 minutes by:
12/16/2017
Email technician: Isaac Franklin, Support Technician replied 7 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,904
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your Facebook. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Email technician: Isaac Franklin, Support Technician replied 7 months ago

Do you still know the email associated with your facebook and can you access that email still?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

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Customer reply replied 7 months ago
Dell desk top
Customer reply replied 7 months ago
Can not get on this P.C no internetr, also because I have " Magic Jack " for phone service, ans same story, no internet conection
Email technician: Isaac Franklin, Support Technician replied 7 months ago

Do you still know the email associated with your facebook and can you access that email still?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10

I am not sure what you mean. Are you trying to get on facebook on the pc you are on now? Or another device?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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