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I cannot login my email since i forgot the password and

Customer Question
I cannot login my...

I cannot login my email since i forgot the password ***** gmail cannot verify that it's my email

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Im logged in on my broken ipad that i cant use since it's damaged

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No i do not. and if i do i do not remember since i made the account a long time ago

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I need to get back into my account so i can get back into my instagram account since im locked out of it and my gmail is the only way i can get my account back

Submitted: 2 months ago.Category: Email
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Customer reply replied 2 months ago
I really need to get back into my email***@******.***
if you'd like i can send pictures of me attempting to reset it through instagram
Customer reply replied 2 months ago
i did not mean to close the tab will i have to repay everything again? or is everything still fine?
Answered in 11 minutes by:
12/16/2017
Email technician: Aparna Indresh,
 replied 2 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 270
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 2 months ago

May I know since how long you have had this issue?

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Customer reply replied 2 months ago
I havent been able to log into the account in a very long time, but i didn't need to until today when i logged out of my instagram by mistake and couldnt remember the password
Customer reply replied 2 months ago
is there any way I can get my email back?
Email technician: Aparna Indresh,
 replied 2 months ago

May I know if you haven't accessed your account for past nine months?When an Inactive Gmail Account Expired
Per the Gmail Program Policies (since revised), a Gmail account was deleted by Google and the username became unavailable after nine months of inactivity.

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Customer reply replied 2 months ago
I havent accessed it in the past nine months as I recall, though if I did it was a temporary moment when my ipad wasnt broken. So do you think my email was deleted?
Email technician: Aparna Indresh,
 replied 2 months ago

Yes, If you haven't accessed your Gmail account for past nine months so in this case your gmail account got deleted.

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Customer reply replied 2 months ago
then how will I be able to access my instagram account that is connected to that email? is my account gone forever?
Customer reply replied 2 months ago
or is there still maybe another way for me to access my instagram password?
Email technician: Aparna Indresh,
 replied 2 months ago

Please give me sometime let me check that for you.

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Customer reply replied 2 months ago
ok. thank you. if you need to know my instagram account name is @gayynina
Email technician: Aparna Indresh,
 replied 2 months ago

May I know if you have linked your Instagram account to your Facebook?

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Customer reply replied 2 months ago
i have not. if i do link them will i be able to access my account through facebook?
Email technician: Aparna Indresh,
 replied 2 months ago

If you link your account to Facebook so we can try to reset the password ***** Facebook and see if it works.

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Customer reply replied 2 months ago
is there a way i can connect my Facebook to my Instagram on my Facebook account settings?
Customer reply replied 2 months ago
I do not use Facebook often so I am unaware of how to connect my accounts
Customer reply replied 2 months ago
My Facebook is Nina Gayy if that will help us any.
Customer reply replied 2 months ago
is my only hope going to be through the Instagram help center?
Email technician: Aparna Indresh,
 replied 2 months ago

May I know how do you access your instagram is it through phone,computer or tablet?

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Customer reply replied 2 months ago
Before i was logged out I had access through my phone as well as my laptop. But once I was logged out I cannot get back into it.
Email technician: Aparna Indresh,
 replied 2 months ago

Okay, for linking your Instagram to your Facebook you need to login to your Instagram profile so in this case you need to contact to Instagram help center.

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Customer reply replied 2 months ago
alright. thank you for all of your help.
Email technician: Aparna Indresh,
 replied 2 months ago

Thank you for your time and patience please reach out to us if you need any technical assistance.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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