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I have been locked out of my gmail accounts. I get to a page…

Customer Question
I have been locked...

I have been locked out of my gmail accounts. I get to a page that says "help us secure your account" or something like that and I can't get beyond it.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Not at the moment.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes, unfortunately the phone is a magic jack number and can't receive text messages. The email is a yahoo email, which I'm also locked out of at the moment.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have 2 gmail accounts and one Yahoo account. I presently can't access any of them.

Submitted: 5 months ago.Category: Email
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Answered in 4 minutes by:
12/16/2017
Email technician: Sandy, Computer Specialist replied 5 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,773
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Email technician: Sandy, Computer Specialist replied 5 months ago

Click the link: http://gmail.com

Is it showing you logged into any of your gmail account?

If yes, click photo icon at the top right hand side and click signout option and then try to sign into another.

Keep me posted.

I will be standing by.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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