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Windows did an update, now some of my desktop icons are

Customer Question
Windows did an update...

Windows did an update, now some of my desktop icons are gone, including my email windows live mail..

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Iinet

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Remo Optimizer...but I have no idea what I am doing.

Submitted: 7 months ago.Category: Email
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Answered in 4 minutes by:
12/16/2017
Email technician: Byron, PC Support Tech replied 7 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,366
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Are you using Windows 10?

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Email technician: Byron, PC Support Tech replied 7 months ago

Thank you. If you're using Windows 10,

see if you can roll back the update this way:

Click the start menu button and open Settings (the gear icon)

click Update & Security

From the vertical menu on the left select Recovery.

On the right, under "Go back to the previous version of Windows 10",

click Get Started. This will roll back the update and things should go back to normal.

Let me know the result please.

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