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Jess, I have previously received email into my aapt account…

Customer Question
Pearl, Technician's Assistant: How...

Pearl,

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

I have previously received email into my aapt account and this transferred automatically to gmail. I recently changed to tpg from iiNet as my service provider and requested retention of my email address <*****@******.***>.. For the last few days, gmail has been unable to retrieve my email from aapt (iiNet). I cannot access my aapt email from a remote location - not recognising email user name or password ***** no facility to retrieve/change password.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

What should I do to restore the status quo? For example, I cannot retrieve PreZZEE eGift Cards from my account. I do not wish to change my email address.

Submitted: 7 months ago.Category: Email
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Answered in 7 hours by:
12/16/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,854
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Are you saying that your contract with iiNet is to be terminated and you are moving to TPG soon, and you want to keep your current AAPT email address that has been used for years.If yes my ou are not alone as some people had the same concern and they had discussions like below.http://forums.whirlpool.net.au/archive/2453834Generally speaking, if someone cancels the broadband service, the ISP based email address is terminated, meaning no access and no forwards are possible. But for your case, I guess you might have known that AAPT now is actually part of TPG after the latter accquired IiNet, so it would increase the possibility for TPG to keep managing exisiting users' mailboxes.Moreover, please be aware that using an ISP based email is not a good choice, because you have to keep sticking with the same ISP permanently, but an ISP and its services are geographically specific even network/media specific, and you are unlikely to follow an ISP's availability to live though any ISP does expect this.Okay my conclusion. Unfortunately, per my experience with TPG and my research against this topic, it is unlikely for TPG to let users keep their AAPT email boxes for free, not like what iiNet did for AAPT users. The two companies, iiNet and TPG still operate separately, so far.Anyway I just tried calling TPG to cormrim my thought but it was already out of their business hours. Will try tomorrow.
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